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AI Works Through People, Not Around Them

23 February 2026·The ThoughtFox TeamLeadership & StrategyTalent, Skills & Culture

AI works through people, not around them.

When adoption stalls, most organisations ask the wrong question. They ask: how do we get people to use the tools?

The right question is: what is this telling us about our readiness for AI transformation?

Because adoption failure is rarely about the technology. It's about the human and organisational infrastructure around it. And until you understand that picture fully, you're solving the symptom, not the problem.

The carousel above walks through what's really going on and how organisations are starting to close the gap.

It's a view backed up by some sharp thinking from Tanmai Gopal, CEO of a $1B AI company, who told Fortune this week that 70% of what makes AI useful lives only inside people's heads. You can't train a model on what nobody wrote down.

AI works through people, not around them.

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